Positive Pictures
Outstanding Video Production

Terms and Conditions of Use and Sale

Positive Pictures provides access to its website (the "website") where products may be purchased, subject to the conditions set out on this page.

Please read these conditions carefully before purchasing any products from the Positive Pictures website. By using this website, you signify your agreement to be bound by these conditions.


Please review our Privacy Statement, which also forms part of these conditions.

Access to the Positive Pictures website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Licence for website access

Positive Pictures grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Positive Pictures website or any of its partners without express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to any public web page on the Positive Pictures website as long as the link does not portray Positive Pictures, its partners, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

You may not use any Positive Pictures logo or other proprietary graphic or trademark as part of the link without our express written consent. For more information, please read the section of this document relating to Trademarks.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Positive Pictures, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Positive Pictures reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you grant Positive Pictures and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Positive Pictures, its partners and sublicensees, the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Positive Pictures, including the execution of deeds and documents, at the request of Positive Pictures.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Positive Pictures: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Positive Pictures policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Positive Pictures and its partners for all claims brought by a third party against Positive Pictures or its affiliates arising out of or in connection with a breach of any of these warranties.

Intellectual Property Rights

All intellectual property rights including but not limited to all content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Positive Pictures, its partners or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Positive Pictures and its partners and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Positive Pictures, our partners or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without express written consent from Positive Pictures. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without express written consent from Positive Pictures. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without express written consent from Positive Pictures.


All Positive Pictures logos that appear in publications and electronically (eg on the World Wide Web) are registered trademarks and must not be used without express written permission from Positive Pictures.

To request permission to use any of the Positive Pictures logos, please write to:

Positive Pictures
Shore Road
Isle of Arran
KA27 8AJ

Telephone: 01770 302 546
E-mail: info@positivepictures.co.uk

Positive Pictures graphics, logos, page headers, button icons, scripts and service names are the trademarks of Positive Pictures. Positive Pictures trademarks may not be used in connection with any product or service that is not a Positive Pictures product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Positive Pictures.

All other trademarks not owned by Positive Pictures that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Positive Pictures.

Our Contract

When you place an order to purchase a product from Positive Pictures, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you (the "Despatch Confirmation E-mail"). That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.

Delivery of products

Positive Pictures aims to deliver all products ordered by customers as quickly as possible. Generally we aim to deliver:

  • Electronic documents immediately upon confirmation of receipt of payment
  • Audio CDs, DVDs and Blu-ray Discs within five working days, if held in stock

In all cases where we do not have items in stock, we will endeavour to deliver burn-on-demand copies within 10 days — excluding any items that are a work in progress.


Our 14-day returns guarantee

Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item - see our Refunds Policy. We can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect (however, please read the next section of these conditions to find out what to do if you have received a damaged or incorrect item).

In the event of Positive Pictures sending you a replacement for a damaged, defective or wrong item, you must return the item to Positive Pictures within 14 days. Positive Pictures reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which Positive Pictures confirms it will issue a replacement.

This returns policy does not affect your Statutory Rights.

In addition to your 14-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. This forms part of your Statutory Rights.

Returning a Damaged or Incorrect Item

If the item was damaged in transit

If you take delivery of a Positive Pictures package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange.

If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item, please contact Positive Pictures on telephone: 01770 302 546, or e-mail: info@positivepictures.co.uk

You will be advised to send the incorrect item back to us and we'll make sure you are not charged for it. We'll send you the correct item as soon as we can.

NB in the event of Positive Pictures sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Positive Pictures within 14 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 14 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect your Statutory Rights.

Pricing and Availability

Our prices, as displayed, include UK postage and packing. Overseas orders may be subject to a surcharge to cover higher shipping costs. VAT is not charged on any goods or services provided by Positive Pictures. 

What we do about incorrect prices

If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Confirming availability and price

Availability information for the titles on our website is listed on each item's detail page. Beyond what we say on that page, we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable.

NB We cannot confirm the price until you order.


When ordering goods from Positive Pictures for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.

Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from Positive Pictures, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see Customs Information.


Positive Pictures does not sell products for purchase by children. We only sell products for purchase by adults. If you are under 18, you may use the Positive Pictures website only with the involvement of a parent or guardian.

Electronic Communication

When you visit the Positive Pictures website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your Statutory Rights.


You shall indemnify Positive Pictures against all losses arising from or in connection with the breach by you of any of these conditions.

Alteration of service or amendment to the conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use and Sale at any time. You will be subject to the policies and Conditions of Conditions of Use and Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your Statutory Rights.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of Scotland. You agree, as we do, to submit to the non-exclusive jurisdiction of the Scottish courts.