Positive Pictures

Your Statutory Rights

Purchases Cooling-off Period

At Positive Pictures we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item. Read more about our 14-day returns guarantee in our Terms and Conditions of Use and Sale.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg PDFs) where the item has been downloaded.

We regret that we also cannot accept cancellations of contracts for the purchase of video, CD-ROM, DVD, audio, and software products where the item has been unsealed.

To cancel your purchase within the seven-working-day cooling-off period, please contact us by e-mail or telephone, giving the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £15 (GBP).

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge — we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Trading Standards Institute website at:

• http://www.tradingstandards.gov.uk/home.cfm